Refund Policy

At DefineU, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. We have implemented a comprehensive refund policy to ensure that our customers are protected in case of any issues with their purchase.

If you receive a product that does not match the size you ordered or if the shoes do not look like what you expected, you are eligible for a refund. We believe that it is crucial for our customers to receive the correct size and the product they envisioned.

However, please note that we cannot offer a refund if the shoes have been intentionally destroyed by the customer. We kindly ask our customers to handle the products with care and to reach out to our customer support team if they encounter any issues.

If you believe you are eligible for a refund based on the criteria mentioned above, please contact our customer support team within 7 days of receiving your order. Our team will guide you through the refund process and ensure that your concerns are addressed promptly.

At DefineU, we value our customers and their satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.